Bakgrunn og aktiviteter

Activities and interests

My current research activities and interests are situated in the domain of user-centered research on Quality of Experience and Technology Experience and include:

  • Theoretical foundations of QoE and User Experience (UX)
  • User-centered design, early user involvement
  • Methodological challenges and QoE evaluation: controlled lab research vs. subjective evaluation in more ecologically-friendly research environments, crowd-sourcing based QoE evaluation
  • Extension of traditional subjective QoE-measures with alternative explicit, subjective measures as well as implicit, behavioural and physiological measures (multidisciplinary approach)
  • QoE and affective states (leader of task force on emotions and QoE in COST Action IC1003 Qualinet)
  • Mixed-methods research on Quality of Experience in different application domains (video QoE, adaptive video streaming, cloud-based applications, gaming)
  • Quality of Experience from a macro-temporal perspective and longitudinal research


  • Marie Curie fellow (ERCIM post-doctoral fellowship), Faculty of Information Technology, Mathematics and Electrical Engineering/ Department of Telecommunications, NTNU, Norway (2013-2014)
  • Researcher and Ph.D student at iMinds-MICT, Faculty of Political and Social Sciences/ Department of Communication Studies, Ghent University, Belgium (2008-2012)
  • Junior researcher at iMinds-MICT, Faculty of Political and Social Sciences/ Department of Communication Studies, Ghent University, Belgium (2005-2008)

Short bio

Katrien De Moor studied Social Sciences (with specialisation in Communication Studies) at Ghent University. She obtained her PhD from the same university (2012). Her main research activities are centred around users' experiences with technology (Quality of Experience and User Experience) and User-Centered Design (UCD) in several application domains (video streaming, audiovisual conferencing, gaming, eHealth, ...).

Katrien is passionate about user research in many different types and flavours (quantitative, qualitative, mixed-method approaches) and has previous also worked on topics such as early user involvement in innovation processes, media use and habits, emotion assessment by means of behavioural and physiological measures (e.g, EEG, facial expression recognition), innovation foresight, ... After having spent a year as Marie Curie postdoctoral research fellow at the Department of Telematics, Norwegian University of Science and Technology, she is currently continuing her research activities at the same university as postdoctoral researcher. She is also an affiliated member of the Research Group on Media & ICT, part of iMinds and Ghent University, Belgium.

Katrien is a member of the Young Academy of Norway (Akademiet for yngre forskere) and Editor in Chief of Quality and User Experience.





Vitenskapelig, faglig og kunstnerisk arbeid

Et utvalg av nyere tidsskriftspublikasjoner, kunstneriske produksjoner, bok, inklusiv bokdeler og rapport-del. Se alle publikasjoner i databasen


Del av bok/rapport

  • Jaccheri, Maria Letizia; Khodambashi, Soudabeh; De Moor, Katrien; Özgöbek, Özlem; Kralevska, Katina. (2018) Who Will Be the Leaders in Top Academic Positions in Entertainment Computing?. Entertainment Computing – ICEC 2018.
  • Ammar, Doreid; De Moor, Katrien; Heegaard, Poul Einar. (2017) An Experimental Platform for QoE Studies of WebRTC-based Multi-Party Video Communication. Proceedings from The Fourth International Conference on Computer Science, Computer Engineering, and Education Technologies (CSCEET2017).
  • De Moor, Katrien; Arndt, Sebastian; Ammar, Doreid; Voigt-Antons, Jan-Niklas; Perkis, Andrew; Heegaard, Poul Einar. (2017) Exploring diverse measures for evaluating QoE in the context of WebRTC. Proceedings of the 9th International Conference on Quality of Multimedia Experience (QoMEX 2017).
  • Fiedler, Markus; De Moor, Katrien; Ravuri, Hemanth; Tanneedi, Prithvi; Chandiri, Mounika. (2017) Users on the Move: On Relationships Between QoE Ratings, Data Volumes and Intentions to Churn. 42nd IEEE Conference on Local Computer Networks Workshops, LCN Workshops 2017.
  • Ammar, Doreid; De Moor, Katrien; Heegaard, Poul Einar; Fiedler, Markus; Xie, Min. (2016) Revealing the Dark Side of WebRTC Statistics Collected by Google Chrome. Proceedings from Eighth International Conference on Quality of Multimedia Experience, QoMEX 2016.
  • Ammar, Doreid; De Moor, Katrien; Xie, Min; Fiedler, Markus; Heegaard, Poul Einar. (2016) Video QoE Killer and Performance Statistics in WebRTC-based Video Communication. Proceedings from 2016 IEEE Sixth International Conference on Communications and Electronics (ICCE).
  • Varela, Martin; Skorin-Kapov, Lea; De Moor, Katrien; Reichl, Peter. (2016) QoE - Defining a User-Centric Concept for Service Quality. Multimedia Quality of Experience (QoE): Current Status and Future Requirements.
  • Antons, Jan-Niklas; Arndt, Sebastian; De Moor, Katrien; Zander, Steffen. (2015) Impact of Perceived Quality and other Influencing Factors on Emotional Video Experience. 2015 Seventh International Workshop on Quality of Multimedia Experience (QoMEX) Proceedings.
  • De Moor, Katrien; Fiedler, Markus; Reichl, Peter; Varela, Martin. (2015) Quality of Experience: From Assessment to Application. Dagstuhl Reports.
  • De Moor, Katrien; Mazza, Filippo; Hupont, Isabelle; Ríos Quintero, Miguel; Mäki, Toni; Varela, Martin. (2014) Chamber QoE: a multi-instrumental approach to explore affective aspects in relation to Quality of Experience. Proc. SPIE 9014, Human Vision and Electronic Imaging XIX, 901401 (March 18, 2014).
  • Reiter, Ulrich; Brunnström, Kjell; De Moor, Katrien; Larabi, Mohamed-Chaker; Pereira, Manuela; Pinheiro, Antonio; You, Junyong; Zgank, Andrej. (2014) Factors Influencing Quality of Experience. Quality of Experience: Advanced Concepts, Applications and Methods.
  • Vandenbroucke, Karel; Ferreira, Denzil; Gonçalves, Jorge; Kostakos, Vassilis; De Moor, Katrien. (2014) Mobile cloud storage: a contextual experience. Proceedings of the 16th international conference on Human-computer interaction with mobile devices & services.
  • Wechsung, Ina; De Moor, Katrien. (2014) Quality of Experience versus User Experience. Quality of Experience: Advanced Concepts, Applications and Methods.
  • Amrehn, Philip; Vandenbroucke, Karel; Hossfeld, Tobias; De Moor, Katrien; Hirth, Mathias; Schatz, Raimund; Casas, Pedro. (2013) Need for Speed? On Quality of Experience for Cloud-based File Storage Services. Proceedings of The Fourth Workshop on Perceptual Quality of Systems (PQS 2013). FTW-TECHREPORT-128.
  • De Moor, Katrien; Ríos Quintero, Miguel; Strohmeier, Dominik; Raake, Alexander. (2013) Evaluating QoE by means of traditional and alternative subjective measures: an exploratory 'living room lab' study on IPTV. Proceedings of The Fourth Workshop on Perceptual Quality of Systems (PQS 2013). FTW-TECHREPORT-128.