Customer Success Manager to Promon

Are you passionate about innovation and have experience in creating the best customer journey? Promon is looking for you wanting to grow professionally in an international and challenging environment!

About the role

You probably know how useful your mobile phone is to you, but do you know that hackers also are interested in your phone and the apps you are using? At Promon they do, and they also know how to protect mobile apps. Promon builds and delivers world leading app security technology for the largest banking and finance institutions in the world, and they need to keep the clients satisfied with their product. Do you want to help innovative companies accelerate their mobile transformation in a secure way?

As a Customer Success Manager, Promon can offer an exciting journey in an international tech company in strong growth and with lots of ambitions.

You will be offered:

• Challenging work tasks
• Professional and personal development
• Forward-thinking and competent work environment and colleagues
• An international environment
• Competitive conditions
• Locations in modern premises in the city center of Oslo

This is a newly created position, and you will have the opportunity to influence the design of your own position and everyday work.

Job duties:

• A central role in providing "love and care" throughout the entire customer life cycle, including: Extensive customer knowledge, Warm customer welcoming, Loving customer care
• Central point of contact for both Sales, Product Management and Finance.
• Daily hands on with internal CRM system (SalesForce)

Promon’s customers are their main asset, and your role will be focusing on customer knowledge and understanding, as well as effective, constructive, and positive customer interaction. Your ability to understand and follow technical aspects of Promon’s technology is essential to understand customer needs.

The candidate we are looking for

• Has completed a relevant bachelor- or master’s degree
• Has relevant experience in fields such as: Customer Success, Support, Technical Account Management, IT Project Management or other related fields
• Has good technical understanding and/or skills
• Is fluent in English, both written and oral

Are you missing some of the requirements mentioned above? Being eager to learn and having the right motivation for the Customer Success area can make up for this!

Personal competences:

• You like to build good relationships
• You are curious and take initiatives to find out of your ideas
• You like to communicate with both clients and colleagues
• You are responsible and take ownership for your work and clients

OTHER INFORMATION

• Start date: As soon as possible
• City: Oslo
• Extent of work: Full-time

Does this sound like you? We are looking forward to reading more about your motivation in your application letter.

We have an ongoing selection which means that we do not have an end-date for the advert and might close the advert when we have found enough promising candidates. Therefore, do not wait on submitting your application if you are interested in this position.

Client information

Promon is a Norwegian firm specializing in In-App Protection, with their solutions focusing largely on Runtime Application Self-Protection (RASP). The company works across a range of industries with a variety of global Tier 1 clients, counting customers in industries such as finance, health, and the public sector. Promon’s technology is research-based and originates from the internationally recognized research environments at SINTEF and the University of Oslo. Promon’s patented deep protection technology Promon SHIELD™ has protected apps and applications used by more than 100 Mill users since 2009.

Promon AS is a Norwegian limited company registered in 2006, with offices in Asia, the US, Germany, the UK, and India. The head office is in Oslo, Norway.