Ecosystem well-being and platform survival in the current energy transition: A case study on the evolution of an EV-charging platform⋆

Abstract

This paper aims to identify the capabilities required for elec- trical energy service platforms to survive and sustain in the ongoing energy transition. The paper contributes to two fields: Information sys- tems in the domain of platforms ecosystems and digital services inno- vation through the usage of service-dominant logic and the value co- creation lens, and energy informatics in the domain of digital business models and service innovation. Using a case study, we investigate the case of an EV (Electrical vehicles) charging platform and how the plat- form owner is building capabilities for platform ecosystem survival in a new and dynamic market context. Through semi-structured interviews, the study managed to identify several activities related to each capa- bility which are: System orchestration, Ecosystem preservation, system reformation, and ecosystem diversification, and then classified them into sub-capabilities and identified activities related to each sub-capability. The paper concludes with managerial implications for practitioners and initiates an empirical extension for the service dominant logic and value co-creation theoretical l