Domesticating Homecare Services; Vehicle Route Problem Solver Displaced

  • Jenny Melind Bergschöld
Keywords: Domestication, Vehicle route problem solver, Homecare services, Posthumanism, Welfare technologies

Abstract

This article presents a case study of a vehicle route problem solver in the context of homecare work. Vehicle route problem solvers are technologies that calculate geographically rational driving routes. Primarily framed as tools for financial control, they have been tested in homecare services with good results under controlled circumstances. However, they have not been studied as part of users’ everyday work after implementation. The case study shows how, through processes of domestication, the vehicle route problem solver becomes unable to provide homecare workers with ‘optimal’ driving routes. Additionally, it shows how this ‘malfunction’ renders it understood as inconsequential to the very activities it was designed to support which ultimately leads to its removal from driving route production processes. The results highlight the importance of carefully studying how vehicle route problem solvers and other technologies interact with the everyday lives of those who are meant to benefit from them.

References

Akrich, M. (1992). The de-scription of technical objects. In Shaping Technology/Building Society (pp. 205–224). Cambridge. MIT Press.

Akrich, M. (1995). User Representations: Practices, methods and Sociology. In The Approach of Constructive Technology Assessment (pp. 167–184). London: Pinter.

Akrich, M., & Latour, B. (1992). A convenient vocabulary for the semiotics of human and nonhuman actors. In W. Bijker & J. Law (Eds.), Shaping Technology/Building Society Studies in Sociotechnological Change. Cambridge: MIT Press.

Angelsen R. (2013). Web GIS for homecare services (Web GIS for hjemmetjenesten) (Kart og Plan 2013 No. 3).

Astvik, W. (2000). Specialister eller generalister. Arbetsvillkor och Omsorgskvalitet i hemtjänst och boendestödsverksamhet (Specialists or generalists. Labour conditions and quality of care in homecare and domestic support practices). Arbete och Hälsa (Vol. 2). Stockholm.

Astvik, W. (2002). Svåra möten i omsorgsarbete (Difficult meetings in care work). Arbete och Hälsa 2000:17. Stockholm: Arbetslivsinstitutet.

Astvik, W. (2003). Relationer som Arbete. Förutsättningar för omsorgsfulla möten inom hemtjänsten (Relationships as Work. Conditions of Caring Meetings in Homecare Service). Stockholm: Arbetslivsinstitutet.

Baldacci, R., Mingozzi, A., & Roberti, R. (2012). Recent Exact Algorithms for Solving the Vehicle Routing Problem under Capacity and Time Window Contraints. European Journal of Operational Research, (218), 1–6.

Barer, B. M. (1992). The Relationship Between Older People and Their Homecare Workers, or the “Pas de Deux” of Homecare. Journal of Gerontological Social Work, 19(1).

Berker, T. (2011). Domesticating Spaces Sociotechnical Studies and the Built Environment. Space and Culture, 14(3), 259–268.

Berker, T., Hartmann, M., Punie, Y., & Ward, K. J. (Eds.). (2006). Domestication of media and technology. Glasgow: Open University Press.

Bertels, S., & Fahle, T. (2006). A Hybrid Setup for a Hybrid Scenario; Combining Heuristics for the Home Health Care Problem. Computers and Operations Research, 33(10), 2866–2890.

Bijker, W. E., Pinch, T. J., & Hughes, T. P. (Eds.). (1987). The Social Construction of Technological Systems: New Directions in the Sociology and History of Technology. Cambridge: MIT Press.

Bryant, A., & Charmaz, K. (2010). The SAGE Handbook of Grounded Theory: Paperback Edition. SAGE Publications. Retrieved from https://books.google.com/books?id=OrgZjp9CoN8C&pgis=1

Charmaz, K. (2014). Constructing Grounded Theory. Retrieved from http://www.google.no/books?hl=sv&lr=&id=v_GGAwAAQBAJ&pgis=1

Cheng, E., & Rich, J. (1998). A Home Health Care Routing and Scheduling Problem. Houston, Texas.

Dantzig, G., & Ramser, J. (1959). The Truck Dispatching Problem. Management Science, (6), 80–91.

Davies, K. (2001). Responsibility and Daily Life. Reflections over Timespace. In J. May & N. Thrift (Eds.), Timespace: Geographies of Temporality. London: Routledge.

De Laet, M., & Mol, A. (2000). The Zimbabwe bush pump mechanics of a fluid technology. Social Studies of Science, 30(2), 225–263.

Eliasson, R. (2000). Att sörja för äldre - hur ta tillvara kompetens inom äldreomsorgen? (Caring for elderly - how can competence in eldercare be cared for?). Àjour en serie kunskapsöversikter från svenska kommunförbundet. No 4. Svenska Kommunförbundet.

Eveborn, P., Flisberg, P., & Rönnqvist, M. (2006). Laps Care—an operational system for staff planning of homecare. European Journal of Operational Research, 171(3), 962–976.

Fahlström, G. (1999). Ytters i organisationen. Om Undersjuksköterskor, vård- och sjukvårdsbiträden i äldreomsorg (At the frontline. About care personnel in eldercare). University of Uppsala.

Haddon, L. (2006). Empirical Studies using the Domestication Framework. In
Domestication of Media and Technology. Maidenhead: Open University Press.

Haraway, D. (1987). A manifesto for cyborgs: Science, technology, and socialist feminism in the 1980s. Australian Feminist Studies, 2(4), 1–42.

Haraway, D. (1991). Simians, Cyborgs and Women. The Reinvention of Nature. London: Free Association Books.

Hartmann, M. (2006). The Triple Articulation of ICT’s. Media as Technological Objects, Symbolic Environments and Individual Texts. In Domestication of Media and Technology (pp. 80–103). Glasgow: Open University Press.

Hasenfeld, Y. (1983). Human Service Organization. Englewood Cliffs: Prentice Hall.

Hasenfeld, Y. (1992). The nature of human service organizations. In Y. Hasenfeld (Ed.), Human services as complex organizations. Newbury Park: Sage.

Holm, S. G., & Angelsen, R. O. (2014). A descriptive retrospective study of time consumption in homecare services: how do employees use their working time? BMC Health Services Research, 14(1).

James, N. (1992). Care=Organization+physical Labour+ Emotional Labour. Sociology of Health and Illness, 14(4), 488–509.

Jelsma, J. (2003). Innovating for Sustainability: Involving Users, Politics and Technology. The European Journal of Social Science Research, 16(2), 103–116.

Latour, B. (1988). Mixing Humans and Non-Humans Together: The Sociology of a Door-closer. Social Problems, 35(3), 298–310.

Latour, B. (1991). Technology is Society made Durable. In A Sociology of Monsters Essays on Power, Technology and Domination. London: Routledge.

Latour, B. (1992). Where are the Missing Masses? The Sociology of a few Mundane Artefacts. In W. E. Bijker & J. Law (Eds.), Shaping Technology/building Society Studies in sociotechnical Change. Cambridge, MA: The MIT Press.

Latour, B. (2005). Reassembling the Social. New York: Oxford University Press.
Law, J. (Ed.). (1991). A sociology of monsters: Essays on Power, Technology and Domination. London New York: Routledge.

Leppänen, V. (2005). Vårdtagaren som arbetsmiljöproblem. Kategorisering och hantering av besvärliga vårdtagare inom den öppna hemtjänsten. (The care recipient as a problematic element of labour conditions. Categorization and handling of problematic care recipients in home car. Malmö: Arbetslivsinstitutet Syd.

Levold, N., & Spilker, H. S. (Eds.). (2007). Kommunikasjonssamfunnet. Moral, Praksis og Digital Teknologi. Universitetsforlaget.

Lie, M., & Sørensen, K. H. (Eds.). (1996). Making Technology Our Own? Domesticating Technology into Everyday Life. Oslo: Scandinavian University Press.

Lipsky, M. (1980). Street-level Bureaucracy. New York: Sage.
Ministry of Health and Care Service. (2012). Future Care (Morgondagens Omsorg) Meld ST 29 (2012-2013) Report to the Storting (white paper). Oslo.

Mol, A., & Law, J. (1994). Regions, networks and fluids: anaemia and social topology. Social Studies of Science, 24(4), 641–671.

Nickel, S., Schröder, M., & Steeg, J. (2012). Mid-term and short-term planning support for home health care services. European Journal of Operational Research, 219(3), 574–587.

Petersson, H., Leppänen, V., & Jönsson, S. (2006). Villkor i arbete med människor – en antologi om human servicearbete. Stockholm: Arbetslivsintitutet.

Reichertz, J. (2007). Abduction. The Logic of Discovery of Grounded Theory. In A. Bryant & K. Charmaz (Eds.), The Sage Handbook of Grounded Theory (pp. 214–228). Sage.

Sconce, J. (2000). Haunted Media: Electronic Presence from Telegraphy to
Television. Durham and London: Duke University Press.

Silverstone, R., & Hirsch, E. (1992). Consuming Technologies: Media and Information in Domestic Spaces. London: Routledge.

Sørensen, K. . (2006). Domestication: The Enactment of Technology. In T.
Berker, T. Maren Hartmann, Y. Punie, & K. Ward (Eds.), Domestication of Media and Technology (pp. 40–62). Glasgow: Open University Press.

Sørensen, K. ., Aune, M., & Hatling, M. (2000). Against linearity - on the cultural appropriation of science and technology. In M. Teoksessa Dierkes & C. Groete (Eds.), Between Understanding and Trust. The Public, Science and Technology. Amsterdam: Harwood.

Sørensen, K. ., & Nordli, H. (2005). Mobil moral og kjønn i endring? Mobiltelefonen i norske voksnes hverdagsliv. Kvinneforskning, (5), 57–73.

Spigel, L. (1992). INstalling the Television Set: Popular Discourses of Television and Domestic Space, 1948-1955. In L. Spigel & D. Mann (Eds.), Private screenings: Television and the female consumer (Vol. 2) (pp. 3–41). Minneapolis: University of Minnesota Press.

Szebehely, M. (1995). Vardagens organisering. Om vårdbiträden och gamla i hemtjänsten (The organization of everyday life. About care personnel and elderly in the homecare services). Lund: Arkiv Förlag.

Szebehely, M. (ed). (2005). Äldreomsorgsforskning i Norden: en
kunskapsöversikt.

Toth, P., & Vigo, D. (Eds.). (2001). The Vehicle Routing Problem. Philadelphia: Society for Industrial and Applied Mathematics.

Trydegård, G.-B. (2012). Care Work in Changing welfare States: Nordic Care Workers’ Experiences. European Journal of Ageing, 9, 119–129.

Ungerson, C. (1983). Why do Women Care? In J. Finch & D. Groves (Eds.), A Labour of Love; Women Work and Caring. London: Routledge.

Vabø, M. (2005). New Public Management i Nordisk eldreomsorg - Hva forskes det på? (New Public Management in Nordic Eldercare - what do researchers focus on?). Copenhagen.

Vabø, M. (2007). Organisering for velferd. Hjemme tjenesten i en styringsideaologisk brytningstid (Organizing welfare. Homecare Servcies in a time of steering-ideological reform). University of Oslo.

Vabø, M. (2009). Homecare in transition. The complex dynamic of competing drivers of change in Norway. Journal of Health Organization Management, 23(3), 346–359.

Wærness, K. (1984). The Rationality of Caring. Economic and Industrial Democracy, 5(2), 185–211.
Published
2016-12-29
Section
Peer-Reviewed Articles